Hydro-Train Accepts the Following Forms of Payment
American Express
VISA
MasterCard
Discover
Paypal
All amounts are due in U.S. dollars
NOTE: ORDERS OF $ 25.00 OR LESS MAY INCUR A HANDLING FEE Please note that all credit cards are verified to the credit cards Billing Address. Enter the address where you receive your credit card statement in the Billing Address section at checkout. Hydro-Train does not accept credit cards with Billing Addresses outside the United States at this time.
Security
The Hydro-Train website is protected with Secure Socket Layer(SSL) encryption. You can trust that that your personal and credit card information is being safely transmitted. You also might want to read the Hydro-Train Privacy Policy.
Completed Order
Your order is considered to be complete when payment has been received and confirmed by Hydro-Train's financial institution. Once your order is complete, your product(s) not subject to backorder will be shipped.
Cancelled Order
If you cancel your order after your payment has been processed, a cancellation fee of up to 5% of your total order amount may be assessed. Changes cannot be made to orders which have already been processed and shipped.(See Returns Below).
SHIPPING INFORMATION
Shipping Options
Most Products Hydro-Train offers are eligible for UPS and USPS shipping.If you would like to know if a product can be shipped by other means such as FedEx, Please email us at sales@hydro-train.com. Shipping options are included during the checkout process for each product. Hydro-Train products are not shipped Internationally at this time.(EXCEPTION:SWIMLOG Software for Swimmers).
Processing
Orders which are completed (See Completed Order Above) by 2:00 p.m., CST, Monday thru Friday, are usually shipped the same business day. Orders completed after this time process the next business day. Some products may require 1 to 2 business days for processing and handling.
Delivery Companies
Hydro-Train orders ship via various carriers including, but not limited to: UPS, USPS, and FedEx. When Promotional FREE SHIPPING is offered by Hydro-Train, Hydro-Train will select the shipping carrier and method. Shipping tracking numbers, when available, will be emailed to the email address you provided at registration or when you placed your order.
*** NOTE: It may be necessary to add some shipping fees for orders requiring multiple boxes or items which are heavy. For heavy or multiple box orders, Hydro-Train will verify your shipping charges with you prior to shipping.
RETURNS
*** IMPORTANT: PLEASE INSPECT YOUR ORDER CLOSELY UPON ARRIVAL ***
The risk of loss or damage to products in transit is the customer's. In the event of product damage or loss during transit, it is the customer's responsibility to file a claim with the carrier. Hydro-Train will offer assistance with document and order information where applicable.
Products sold on the Hydro-Train website are covered according to their respective manufacturers, suppliers, or distributors, return policies. Contact the manufacturer, supplier, or distributor listed below, or follow the instructions included with the delivered product(s) for return information. NOTE: Some items, such as consumable products, are not eligible for return.
Finis, Inc. Returns: Access the Finis, Inc. Return Policy page by clicking on their logo below.
SOS Eyewear: Access the SOS Eyewear Return Policy page by clicking on their logo below.
